Legal
This Privacy Policy describes how Turima Bivoho ("we," "us," or "our"), operating at turima-bivoho.info, collects, uses, discloses, and safeguards personal information when you visit our website or use our plant subscription service. This policy is written in compliance with applicable United States federal and state privacy regulations.
This Privacy Policy applies to all visitors of turima-bivoho.info, prospective subscribers who complete the onboarding quiz, active subscribers, and anyone who contacts us through our contact form or by email or phone. It does not apply to third-party websites that may be linked from our pages.
By using this website, you acknowledge that you have read and understood the practices described in this Privacy Policy. If you do not agree with any part of this policy, your option is to discontinue use of the website.
Information you provide directly: When you complete the onboarding quiz, we collect your responses about your home environment, including window direction, light levels, temperature preferences, pet and child status, and your self-reported plant experience level. When you create a subscription account, we collect your name, email address, shipping address, and billing information. When you contact us through the contact form, we collect your name, email address, the subject of your inquiry, and the content of your message.
Information collected automatically: When you visit our website, we automatically collect certain technical information including your IP address, browser type and version, operating system, referring URLs, pages visited, time spent on pages, and the date and time of your visit. This information is collected through standard server logs and, where you have consented, through cookies and similar tracking technologies.
Information from third parties: We may receive limited information from payment processors in connection with subscription billing. We do not store complete payment card numbers on our systems. Payment processing is handled by third-party PCI-compliant processors.
We use the information we collect for the following purposes:
Service delivery: To select appropriate plants for your subscription based on your quiz profile, to process and ship your monthly deliveries, to manage your account including pause and cancellation requests, and to communicate with you about your subscription.
Customer support: To respond to inquiries submitted through our contact form or by email or phone, and to follow up on delivery or service issues.
Website operation: To maintain and improve the functionality of turima-bivoho.info, to diagnose technical issues, and to analyze aggregate usage patterns to inform site improvements.
Legal compliance: To comply with applicable laws and regulations, to respond to lawful requests from government authorities, and to protect our legal rights and the rights of our users.
We do not sell your personal information to third parties. We do not use your personal information for automated decision-making that produces legal or similarly significant effects without human review.
Under applicable US privacy frameworks including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and similar state laws including the Virginia Consumer Data Protection Act (VCDPA), the Colorado Privacy Act (CPA), and the Connecticut Data Privacy Act (CTDPA), we process personal information on the following grounds:
Contract performance: Processing necessary to fulfill your subscription, including plant selection, shipping, and account management.
Legitimate interests: Processing for website security, fraud prevention, and aggregate analytics, where these interests do not override your privacy rights.
Legal obligation: Processing required to comply with applicable laws, regulations, or lawful government requests.
Consent: Processing based on your explicit consent, including the use of non-essential cookies and similar technologies. You may withdraw consent at any time.
We share personal information only in the following circumstances:
Service providers: We engage third-party companies to assist with shipping and logistics, payment processing, email communications, and website hosting. These providers access personal information only to perform services on our behalf and are contractually prohibited from using it for other purposes.
Legal requirements: We may disclose personal information when required by applicable law, court order, subpoena, or other legal process, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
Business transfers: In the event of a merger, acquisition, or sale of all or substantially all of our assets, personal information may be transferred as part of that transaction. We will notify affected users of any such change in ownership or control of personal information.
We do not disclose personal information to third parties for their own marketing purposes.
Our website uses cookies and similar technologies. A cookie is a small text file placed on your device by a website you visit. We use the following categories of cookies:
Strictly necessary cookies: Required for the website to function. These cannot be disabled. They include session management cookies and security tokens.
Functional cookies: Remember your preferences such as your cookie consent choices and account settings.
Analytics cookies: Collect aggregate information about how visitors use our site to help us improve it. Used only with your consent.
Marketing cookies: Used to deliver relevant content and track the effectiveness of communications. Used only with your consent.
You can manage your cookie preferences through the cookie consent tool on our website or through your browser settings. Disabling certain cookies may affect website functionality. For full details, see our Cookie Policy.
We retain personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.
Active subscriber account information is retained for the duration of your subscription and for a reasonable period afterward to handle any post-cancellation inquiries or disputes. Contact form submissions are retained for the period necessary to resolve the inquiry and for a reasonable follow-up window.
Technical log data is typically retained for 90 days. Anonymized or aggregated data that cannot reasonably identify you may be retained indefinitely for analytical purposes.
When personal information is no longer needed, we take reasonable steps to delete or de-identify it in a secure manner.
Depending on your state of residence, you may have the following rights regarding your personal information:
Right to know: The right to know what personal information we collect, use, disclose, and sell (we do not sell personal information).
Right to access: The right to request a copy of the personal information we hold about you.
Right to correction: The right to request correction of inaccurate personal information.
Right to deletion: The right to request deletion of your personal information, subject to certain exceptions under applicable law.
Right to opt out: The right to opt out of the sale or sharing of personal information. We do not sell or share personal information for cross-context behavioral advertising.
Right to non-discrimination: We will not discriminate against you for exercising any of your privacy rights.
To exercise any of these rights, contact us at [email protected] or by mail at 1372 Peachtree St NE Suite 312, Atlanta, GA. We will respond to verifiable requests within the timeframes required by applicable law, typically 45 days.
Our website and subscription service are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe that we have inadvertently collected information from a child under 13, please contact us immediately at [email protected] and we will take steps to delete that information.
This policy is also consistent with the Children's Online Privacy Protection Act (COPPA) as applicable to US-based operators.
We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption of data in transit using TLS, access controls limiting who within our organization can access personal information, and regular review of our security practices.
No method of transmission over the internet or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security. If you believe your information has been compromised, please contact us promptly.
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.
Continued use of our website or service after the effective date of a revised policy constitutes your acknowledgment of the updated terms.
For questions, concerns, or requests related to this Privacy Policy or your personal information, contact us at:
Turima Bivoho
1372 Peachtree St NE Suite 312
Atlanta, GA
Email: [email protected]
Phone: +1 404-433-4989
